The Coastal Standard Group LLC

Effective Date: April 15, 2026

The Coastal Standard Group LLC ("The Coastal Standard," "we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website at coastalstandardgroup.com, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Full name, email address, and phone number submitted through our contact or quote request forms

• Service address and property details you provide when requesting a quote or scheduling service

• Payment information processed through Square (we do not store your full payment card details - these are handled securely by Square)

• Any additional information you choose to share with us through forms, email, or phone

We also collect certain information automatically when you visit our website, including:

• IP address, browser type, device type, and operating system

• Pages visited, time spent on pages, and referring URLs

• Cookie data and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests, schedule services, and communicate with you about your account

• Process payments and send invoices and receipts

• Deliver the services you have requested, including Residential Cleaning, Commercial Cleaning, Home Watch, and Companion Care services

• Send service reminders, scheduling confirmations, and follow-up communications

• Improve our website and service offerings based on usage patterns

• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• With Square, our payment processor, to process transactions securely

• With Squarespace, our website platform, which hosts our site and may process form submissions

• With Formspree, our form submission handler, which transmits quote and contact form data to us

• With service staff or contractors who need access to your information to perform scheduled services

• When required by law, court order, or governmental authority

4. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our site.

Squarespace Analytics: Our website is hosted on Squarespace, which collects anonymous usage data including page views, session duration, and traffic sources to help us understand site performance.

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what sites they visited prior to coming to our site. Google uses this data in accordance with its own Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

You may disable cookies in your browser settings. Note that disabling cookies may affect the functionality of some features on our site.

5. Data Retention

We retain your personal information for as long as necessary to provide services to you and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes such as dispute resolution and record-keeping.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment transactions are processed through Square using industry-standard encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information, subject to any legal obligations we may have to retain it

• Opt-out of any future marketing communications at any time

To exercise any of these rights, please contact us at info@coastalstandardgroup.com.

8. Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

The Coastal Standard Group LLC

Havre de Grace, MD

Email: info@coastalstandardgroup.com

Phone: (443) 209-2105